“Latin America has a huge growth potential” Michel Montant, Vice President Grupo Posadas Mexico. Grupo Posadas is the largest Latin American hotel operator in the region; it is formed by over 111 hotels and 19.800 rooms in 50 beach and…
“Being sustainable is as important as communicating it” Álvaro Carrillo de Albornoz, General Director of the Instituto Tecnológico Hotelero (ITH) The Instituto Tecnológico Hotelero (ITH) is an innovation centre for the hotel and tourist industry whose mission is to improve…
“If employees feel that they are part of the company, the good service is guaranteed” Luis Marcó, founder and CEO of Marcó & Asociados Marcó & Asociados is a leading firm in the hotel consulting service, born from the experience…
“Nowadays, customers’ reviews are more decisive in the choice of a hotel than its location or price” Ronald J. Friedlander, President of ReviewPro ReviewPro was started in early 2008 with the idea that if hotels could listen and respond to…